Warranty

We stand behind the products we sell. This warranty against defects is provided by Elite Filtration, and it is in addition to your rights under the Australian Consumer Law.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits given to you by this warranty are in addition to other rights and remedies you have under a law in relation to the goods.

Warranty periods

Triple-stage whole house water filter system — 5 years

• Year 1: parts and labour.
• Years 2 to 5: parts.
• Consumables, such as filter cartridges, aren’t covered.
• The filter cartridges must be replaced every 12 months for the warranty to apply.

3-way filtered water mixer taps — 3 years

• Manufacturing defects: 3 years.
• Finish: 3 years for brushed stainless steel and chrome finishes; 1 year for other special colours, including brushed gold and matte black.
• Tap cartridges (the valves inside the tap): 5 years.

Under-sink drinking water filters

• Omnipure quick-change twin under-sink filter: 5 years. The filter cartridges are consumables and aren’t covered.
• For other under-sink filters, please contact us for warranty details.

Replacement filter cartridges

Filter cartridges are consumables, designed to be replaced regularly, so they aren’t covered by this warranty for normal wear. If a cartridge is faulty when it arrives, the Australian Consumer Law guarantees above apply.

What this warranty doesn’t cover

• consumables, such as filter cartridges
• damage caused by incorrect installation — products that connect to a water supply must be installed by a licensed plumber
• damage caused by misuse, accidents, or using the product other than as intended
• damage caused by not maintaining the product as recommended, including not replacing filter cartridges every 12 months

These exclusions don’t limit your rights under the Australian Consumer Law.

How to make a claim

1. Contact us on 0489 270 364 or at elitefiltration@outlook.com.
2. Tell us your name and contact details, your order number or proof of purchase, the product, and what’s wrong. Photos or a short video help us assess the problem quickly.
3. We may ask you to send the product or part to us, or arrange for it to be inspected.
4. If your claim is accepted, we’ll repair or replace the faulty part or product — and, for whole house systems in the first 12 months, cover the labour.

Costs of making a claim

We cover the cost of the replacement parts and, where the warranty includes it, the labour. Other costs of making a claim — such as postage to return a product to us — are yours, except where the Australian Consumer Law requires us to cover them.

Who provides this warranty

Elite Filtration, Central Coast, NSW, Australia
Phone: 0489 270 364
Email: elitefiltration@outlook.com

See also our returns and refunds policy.