Privacy policy
Last updated 8 November 2026.
Elite Filtration respects your privacy. This policy explains what personal information we collect, how we use it and the choices you have. We aim to handle personal information in line with the Australian Privacy Principles.
Information we collect
We collect the information you choose to give us, such as when you send an enquiry, place an order, email or call us:
- your name, email address and phone number
- your business name and postcode, if you provide them
- your delivery and billing addresses and order details, when you buy online
- the details of your enquiry
Payments are processed by Shopify and its payment providers. We never see or store your full card details.
Like most websites, our hosting provider may automatically record basic technical information (such as IP address, browser type and pages visited) to keep the website secure and running.
Your shopping cart and cookies
Your shopping cart is saved in your own browser on this website, so it’s still there if you come back later. It isn’t sent to us until you go to checkout. This website doesn’t use advertising or tracking cookies. Our checkout is provided by Shopify, which uses cookies needed to process your order — see Shopify’s privacy policy.
How we use your information
We use your information to:
- respond to your enquiry and provide quotes, product information and technical support
- process, deliver and support your orders
- handle returns and warranty claims
We will not sell your personal information or add you to a mailing list without your consent.
Sharing your information
We only share your information with service providers who help us run our business — such as Shopify (our online store and checkout), payment providers, delivery carriers, our website host and our form-handling service — and only as needed to provide their services. We may also disclose information where required by law.
Storing and protecting your information
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, and we only keep it for as long as we need it for the purposes above or as required by law.
Accessing or correcting your information
You can ask to access or correct the personal information we hold about you, or raise a privacy concern, by contacting us. We will respond within a reasonable time.
Contact us
Email elitefiltration@outlook.com or call 0489 270 364.
