Shipping policy
Last updated 8 November 2026.
We deliver orders placed on our website to addresses within Australia. Your order is processed through our secure Shopify checkout.
Delivery costs
Delivery costs are calculated at checkout, based on the items in your order and your delivery address. You’ll see the total, including delivery, before you pay.
Dispatch and delivery times
We’ll email you when your order has been dispatched, with tracking details where available. Delivery times depend on your location and the carrier; the delivery options available to you are shown at checkout.
Whole house systems
Our whole house systems weigh about 32 kg and are sent by freight. Someone may need to be at the delivery address to receive them — we’ll let you know if so.
Pickup
Our warehouse is on the Central Coast, NSW. If you’d like to collect your order, please contact us before ordering to arrange a time — visits are by appointment only.
Damaged or missing items
Please check your delivery when it arrives. If anything is damaged or missing, contact us as soon as possible with your order number and photos, and we’ll sort it out. See our returns and refunds policy for more.
Questions
Email elitefiltration@outlook.com or call 0489 270 364.
This policy doesn’t affect your rights under the Australian Consumer Law.
