Frequently asked questions

Our flagship product is the 20-inch triple-stage whole house system, which delivers filtered water throughout a home or facility. We also sell replacement cartridge kits, under-sink drinking water filters and 3-way filter taps, and can tailor custom solutions for businesses.

The right system depends on your specific needs — factors such as water quality, household size and flow rate all play a role. We recommend talking with our team so we can help you find the best option.

It is a high-flow design that delivers up to 50 litres of filtered water per minute — more than capable of servicing an entire home.

Every system is supplied with three 20 × 4.5 inch cartridges fitted: a 5 micron pleated sediment filter, a 1 micron coconut carbon (CTO) filter with scale reduction, and a 1 micron coconut carbon (CTO) filter. Together they reduce sediment, chlorine taste and odour, and scale.

For PFAS, chloramine, lead and heavy metal reduction, fit our premium replacement kit.

With its cover and feet fitted, the system measures 570 mm wide, 770 mm high and 215 mm deep, and weighs 32 kg with filters (dry). Its compact design suits installations where space is limited, while still taking full-size cartridges.

The system is fully enclosed. Its frame, bracket and cover are made from 304 stainless steel and powder coated for longevity in Australian conditions, and the cover fits over the gauges and filter housings to protect every component from the elements.

Our systems are designed to be efficient and built to last. The powder-coated stainless steel construction is made for a long service life, and only the filter cartridges need routine replacement.

Yes. Add products to your cart and check out on our secure Shopify checkout. Prices are in Australian dollars and include GST. Trade customers can request trade pricing.

We deliver to addresses within Australia. Delivery options and costs are calculated at checkout based on your items and address. See our shipping policy for details.

We don’t offer refunds or exchanges if you simply change your mind, so please choose carefully — if you’re not sure which product suits you, ask us before you order. If a product is faulty, arrives damaged or isn’t what you ordered, we’ll repair, replace or refund it in line with the Australian Consumer Law. See our returns and refunds policy.

No — installation isn’t included, and is arranged by the customer. Because a whole house system connects to the property’s main water supply, it must be installed by a licensed plumber. We also recommend having our under-sink filters and 3-way taps installed by a licensed plumber.

Regular system checks and replacing the cartridges every 12 months — or as often as every 6 months with poor water quality or heavy use — keep the system performing at its best. Replacing the cartridges every 12 months is also a condition of the warranty. A 60 mm pressure gauge on each stage makes it easy to keep an eye on the system.

Cartridge changes are designed to be effortless — every system includes a cartridge spanner. Our standard replacement kit contains the same cartridges supplied with the system, and our premium kit adds PFAS, chloramine, lead and heavy metal reduction.

The triple-stage system has a 5-year warranty: parts and labour for the first 12 months, then parts for years two to five. It doesn’t cover consumables such as filter cartridges, which must be replaced every 12 months. Our 3-way filter taps have a 3-year warranty against manufacturing defects.

See our warranty policy for full terms and how to make a claim. Our warranty is in addition to your rights under the Australian Consumer Law.

Yes. Our experienced team is here to help with any technical questions, from choosing the right system to ongoing maintenance.

Yes — we specialise in whole house water filtration for trade businesses. Contact us to discuss trade pricing, quantities and supply.

You’ll find the current price on the triple-stage system page, where you can also buy online. For trade pricing on multiple units, request a quote.

Yes, by appointment. Our warehouse is on the Central Coast, NSW — contact us to arrange a time.

If your business has specific water filtration needs, we can tailor a solution to meet your requirements. Get in touch to discuss your project.